Your ATMs represent a powerful way to serve existing customers, reach out to new ones, and create multiple revenue streams. The single most critical operating feature of any ATM is its high availability.
RMC can help you maximize the uptime of your ATMs. This is a unique partnership in which RMC dispatches their technicians to provide service for your ATMs.
- One phone call for all repair and maintenance needs personally answered
- Assist in solving operator-solvable problems.
- Dispatch one of RMCs’ NCR factory trained technicians
- Monitor frequency of calls and assist in analyzing problem.
Downtime issues fall into three categories:
- Cash/first line maintenance faults
- Communication/network faults
- Hardware faults
Our program addresses each of these areas. RMC will take the call from your operator, talk them through operational problems and when needed dispatch on of our highly trained technicians. If the problem is host or network related, we maintain a database of Host/Network numbers and provide your operator with the information needed for a timely resolution.
Our customers receive First Line Maintenance advice free of charge! Our in house expertise, coupled with RMCs technical force enable, us to provide a comprehensive response to your service needs.
Please call us at 800 715 2325 to enroll in our Service Program